A physician needed to be on a United flight from Chicago to Louisville. Why? He had to be back at his hospital to see his patients.
So why in the world did United take such extreme measure to force this doctor out of the plane?
They had overbooked their flight and needed to send passengers away.
From Business Insider:
A passenger was forcibly removed from a United Airlines flight by law enforcement on Sunday after refusing to give up his seat.
According to a person who says she was on the flight, the airline needed room on the overbooked aircraft to reposition crew for another flight. But when it couldn’t find enough volunteers, even after offering $800, the airline selected several passengers to deplane.
The video quickly made its way around the internet and social media.
Here is the video in question:
In a statement to Business Insider, United Airlines said:
“Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities.”
*After this video was published, United Airlines provided the following additional statement to Business Insider:
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.” – Oscar Munoz, United Airlines CEO
Here’s more background to the story from ABC 7:
When the manager approached the passenger, he said he was a doctor who needed to see patients in the morning, Bridges said.
— Jayse D. Anspach (@JayseDavid) April 10, 2017
Two officers tried to reason with the man before a third came aboard and pointed at the man “basically saying, ‘Sir, you have to get off the plane,'” Bridges said. That’s when the altercation happened.
The four United employees then boarded the plane.
“People on the plane were letting them have it,” he said. “They were saying you should be ashamed to work for this company.”
Time for United to get their attorneys lined up, because they will be encountering one heck of a lawsuit from this doctor!